The Corporate Travel AI Gap: 58% of Buyers Feel No AI Impact Yet — but 83% Want Conversational Booking
The short answer Corporate travel buyers say AI has barely touched their programs — 58% report little or no impact to date — while simultaneously demanding the exact capabilities that will make AI the default interface for business trips: 83% want conversational booking, 92% want predictive spend analytics, and 95% are already comfortable with AI recommending negotiated-rate flights and hotels. That is the core tension in “Innovation and the ‘Perfect Business Trip’”, the buyer study released May 19, 2026 by the Global Business Travel Association in partnership with Spotnana, Marriott International and Direct Travel, based on a survey of 269 corporate travel buyers across North America and Europe fielded March 10–23, 2026 (GBTA, May 2026). ...